BUILT FOR INDEPENDENT & BOUTIQUE HOTELS
Every guest request,
handled.
Cortesia gives your hotel a 24/7 multilingual concierge and turns every request into assigned, trackable work for your team.
No app or guest login
No PMS integration required
Live in days
THE GAP BETWEEN CHECK-IN & CHECK-OUT
Your PMS handles the booking.
Who handles the stay?
A 2 a.m. towel request. A question in Japanese. A room housekeeping couldn’t enter. Your front desk becomes the default path for all of it, even when nobody has time to track what happened next.
Cortesia becomes the operational layer your PMS does not cover: the conversation with the guest, the handoff to staff, and the proof that the request was completed.
ONE SCAN. ONE COMPLETE LOOP.
From guest message to done.
A guest scans
A QR code in the room opens your branded concierge. No app, account, or phone number needed.
Cortesia understands
Questions get an instant answer. Service requests are translated, categorized, and routed to the right team.
Your team closes the loop
Staff claim and complete the task. The guest receives every update in the language they started with.
The guest writes in German. Housekeeping receives English. The guest gets the update in German.
Less switchboard. More hospitality.
Give every team a clearer shift.
Your people stay in control. Cortesia removes the repetitive coordination around them.
Serve every guest in their language
Eight languages today, including full right-to-left Arabic. The translation continues through routing and staff replies, not just the first chat.
Give the front desk its time back
Cortesia answers repeat questions and sends service requests where they belong, so the desk stops acting like a switchboard.
Cover the hours your team can't
Guests get a useful response at 2 a.m. while urgent work remains visible and accountable to the right employee.
Make housekeeping less reactive
If staff cannot enter, Cortesia asks when to return and records the next attempt instead of relying on memory.
Create an allergy paper trail
Food-allergy mentions trigger alerts that require acknowledgment, giving relevant teams a shared, auditable record.
See what guests actually need
Track volume, languages, response time, completion time, and recurring requests before they become negative reviews.
OPERATIONAL VISIBILITY
Know what guests ask for while you can still help.
Every conversation becomes a timestamped record. Managers can see ownership, response time, completion, and recurring service gaps without chasing the team for an update.
Live request status and ownership
Response and completion-time tracking
Request volume and language insights
Housekeeping attempts and retry history
A BETTER IN-STAY EXPERIENCE
Replace guesswork
with a closed loop.
The front desk is the system.
-
Requests arrive by phone or in person
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Updates live in radios, notes, and memory
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Language barriers slow down service
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Managers hear about failures in reviews
Every request has an owner.
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Guests ask in the language they know
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Work is assigned, timestamped, and visible
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Staff reply once; Cortesia translates
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Managers can fix issues before checkout
NO INTEGRATION TAX
Live in days.
Start with QR codes: no required PMS integration, no app rollout, and no drawn-out implementation project.
01
We build your property knowledge base
Menus, policies, amenities, recommendations, and the details your guests ask about.
02
We set up your team and rooms
Import rooms, invite unlimited staff, and define how requests reach each department.
03
We deliver your QR materials
Print-ready, per-room codes open a guest experience styled in your hotel’s name, colors, and voice.
SIZED FOR INDEPENDENT HOTELS
Predictable by the room.
Unlimited by the request.
Simple per-room pricing keeps your costs aligned with the size of your property, not how often guests ask for help.
Low-risk from day one
COMMON QUESTIONS
The questions hotel operators
ask first.
Still weighing fit? Talk to a real person.
Will guests actually use it?
Guests scan a QR code and start typing. There is no app to download, account to create, or phone number to share. It is one of the lowest-friction ways to ask for help during a stay.
Does Cortesia replace our PMS?
No. Your PMS owns reservations and folios. Cortesia handles the in-stay conversation and the operational work that follows it.
Will this make the experience feel less human?
Cortesia removes repetitive questions and routing work so your team can spend more time on the moments that actually need a person.
What if the AI does not know an answer?
It answers from your curated property information and is designed to admit uncertainty. Sensitive requests, especially allergy questions, include safeguards and escalate to staff.
How complicated is implementation?
You can launch with QR codes and no required PMS integration. Knowledge-base setup, room import, staff invitations, and print-ready QR materials are included.
A 30-MINUTE WALKTHROUGH
See Cortesia through the eyes of your hotel.
Tell us about your property. We’ll show you the guest experience, staff workflow, and the fastest path to launch.
See the real product, not a slide deck
Explore a realistic guest-to-staff request
Leave with a clear rollout plan
The in-stay operations layer for independent hotels.
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© 2026 Cortesia. Built for better stays.
Texas, United States